User Profile Complaints Reviews

xxlxx11's reviews

bronze
Xxlxx11
Advanced Novice
8 months agoOriginalTranslation
Only problems with this site, hardly any game loads completely and if you get into the game after ages the game hangs permanently so you just lose your money, live chat is like winning the lottery once you get an answer and then they claim it's all error-free which I was able to prove myself with screenshots where connection problems could be seen again and again. Never play there absolutely badly this casino
Read moreRead less
  • Everything
Automatic translation:
All Smokace Casino reviews
Smokace Casino
8 months ago

Dear Xxlxx11,

Thank you for sharing your gaming experience at our casino.

Our casino is 100% complete in the functional plan. Our players do not have the problems described by you. If you use VPN or various extensions that can affect the speed of your browser, please disable them and try again.

We see that in our casino you have not deposited your game account and played only on the received no-deposit freespins, which were successfully used and played on the received bonus in various games.
In case of workload of live chat, you can always contact by e-mail and you will always get an answer.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@smokace.com
We are always happy to help you.
bronze
Xxlxx11
Advanced Novice
10 months agoOriginalTranslation
Absolutely not recommended.... apart from the fact that the slots never actually run, you will be screwed from start to finish and if you need help, nobody will be willing to help. Emails are ignored and live chat is not for you from now on more available. I find shit in good German and will definitely not try my luck again....
  • Live chat absolutely bottom line
  • Slots never run
  • In short, everything sucks
Automatic translation:
All Universal Slots Casino reviews
bronze
Xxlxx11
Advanced Novice
1 year agoOriginalTranslation
First I was satisfied, the slots were going well, then it started with the fact that I couldn't play all the games because of a wager free bonus, it doesn't matter then it continued that I wanted to pay out, ok, the bonus amount was deducted directly from me and then I got an email that My winnings were canceled because I am only allowed to withdraw 5 times the deposit amount. It's already cheeky bottom drawer the bonus conditions lure with a wager free bonus and then hidden clauses. If you play, it is best to play without a bonus or leave the casino alone.
Read moreRead less
  • Slots ran in BONUS
  • Unfair bonus terms
Automatic translation:
All Royal Stars Casino reviews
User Profile | Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news