casihunter's reviews

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1 year agoOriginalTranslation
a very bad casino like they don't have a license. I've been registered there for a long time and have occasionally been able to pay out something. However, I have been waiting for the 2nd verification and the associated payment for 7 days. New documents are requested and each time you have to wait 3 days for them to be viewed. I'm surprised the MGA hasn't revoked their license yet. Don't deposit anything there, I can imagine that the LCS group will not exist for much longer.
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  • many payment options
  • Despite verification, new documents are required
  • Payouts are hardly possible
  • no way to set a loss limit
  • Win limit of 5k per day or 50k per account
Automatic translation:
1 year agoOriginalTranslation
Don't deposit at iWild Casino.
A limit of allegedly €1200 that can be withdrawn per day is simply wrong, €400 is transferred every few days, which is a joke.
Verification on site takes under 5 minutes BUT when you want to withdraw then you get an email with impossible documents that are requested, selfies with the site in the background, credit card photos - although I never deposited by credit card, payslips, financial statements, dated screen shots Online banking and and and.
There is absolutely no way to set or have any kind of limit set - this is not allowed according to the curaçao gaming board, complaints are already out ;). When asked why so many extra documents are requested, it is said to protect the players, of course, but there are no limits. I asked to block my account, then I got the answer: Thank you, unfortunately this is still under development and not possible at the moment.


Conclusion: Have many games but that's it. Verification takes forever, emails go unanswered, larger withdrawals can take months if you can get verified at all ;)
Don't play there, there are much better casinos out there
Read moreRead less
  • You can withdraw very little money
  • Page is made quickly and beautifully
  • You can gamble away all your money at once as there are no limits
  • there is nothing positive
  • No limits at all
  • live chat very rude
  • Verification takes weeks
  • Payout of 1500€ takes about 50 days
  • you can't get blocked and get sms and emails ALL THE TIME
Automatic translation:
iWild Casino
1 year ago
Dear casihunter,

As your problem was a temporary one, we are sure that you have already been verified and received your money in your account.

Sorry that the verification process caused difficulties. But it's just a one-time verification. Sometimes it takes longer, usually because of the careful check for the safety of our players.

Regarding withdrawal limits, we encourage all players to familiarize themselves with our Conditions, as they outline the limits and guidelines for withdrawals. Read them carefully.

Best regards,
iWildCasino
1 year agoOriginalTranslation
The Jackpot Island Casino makes a basically reputable first impression, but if you win and want to pay out your money, you are put off and repeatedly enslaved with other documents, then it means that bank transfer is technically not possible and then Skrill suddenly doesn't work either. I've been waiting for my payout and verification for 7 days now, I've never experienced anything like this before, whether curaçao or MGA.

EDIT 8.5.23

I want to change my review
Jackpot Island Casino takes some time for verification but once completed the withdrawals are very quick and hassle free, takes no more than 24 hours for me,
Conclusion: a reasonable casino! 9/10
Read moreRead less
  • Good game selection
  • secure page
  • Loads fast
  • Verification takes forever
  • Payouts max 3000€ per month
Automatic translation:
Jackpot Island Casino
2 years ago
Hello CasiHunter,
Thank you for sharing your experience with us.
We are very sorry that you had difficulties with your withdrawal request.
Please note that we require verification of each account in order to ensure the highest level of protection for our players. The verification process is a standard procedure for all serious online casinos and can take up to two business days. However, it may take longer if the documents provided do not meet the requirements of our Terms and Conditions.
Also, please note that withdrawal requests are reviewed in an orderly manner and within the schedule by our finance department. Once a request has been processed, we will notify our players via email of the outcome.
In order to investigate the case further, we would ask you to provide us with your username or registered email address so that we can investigate the matter and ensure that it is resolved for you.
Alternatively, you can contact us via email at support@jackpotisland.com or via our live chat support. We are always there for you!
Best regards,
Jackpotisland
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