Betonic is horrible when it comes to withdrawing winnings. They say their policy is 48 hours to pay out. Which in itself is outrageous. But hey ok, I can live with that and withdrawals have arrived within that time frame. HOWEVER, now I am withdrawing €2500 and it has been 96 hours. I cannot get any straight answers from any rep except pre-written bs. Not one single service representative has even made a tiny effort to give me a reason for the delay. All I get is the pre-written bullshit "We have informed the relevant department and they are going over your withdrawal....bla, bla, bla.
I spent €13.000 last weekend at this Casino and they have the audacity to:
1. Withhold my winnings against their own regulations of 48 hour max waiting time promised.
2. Service through email and Live Chat are absolutely the worst and they are the rudest representatives I have ever encountered and some barely speak English!!!
3. They refuse to answer legitimate questions concerning my money.

It is completely beyond me that this Casino has a 4.5 star out of 10 star rating here.

Conclusion: Stay the hell away from this Casino.