Deposited €50 and rolled it up to €300, then the verification process came - verified within a few hours.
I submitted a withdrawal request, the next day I received an email from the KYC team and said my account was not yet verified. And wanted a selfie with my driver's license and a bank statement at the same time. Then they also wanted a screenshot of a deposit method I hadn't used, in this case "SKRILL". I'm betting on SCAM here and just want to scare away the players or simply not pay out.
UPDATE:
After a really bizarre KYC procedure, where I was almost desperate and was about to give up, I was successfully verified (a second time) and the money has already been paid out. In any case, the fact is that not a single euro is paid in there anymore.
50€ eingezahlt und auf 300€ hochgespielt, dann kam der Verifizierungsprozess - innerhalb weniger Stunden verifiziert.
Auszahlungsantrag gestellt, am nächsten Tag kam eine E-Mail vom KYC Team und meinten mein Konto sei noch nicht verifiziert. Und wollten einen Selfie mit meinem Führerschein von mir und gleichzeitig einen Bankkontoauszug. Dann wollten sie zusätzlich noch einen Screenshot von einer Einzahlungsmethode die ich gar nicht verwendet hatte, in diesem Fall "SKRILL". Ich tippe hier auf SCAM und wollen nur die Spieler vergraulen bzw. einfach nicht auszahlen.
UPDATE:
Nach einem wirklich skurrilen KYC verfahren, wo ich schon fast verzweifelt war und kurz vor dem aufgeben war wurde ich nun doch erfolgreich (ein zweites mal) verifiziert und das Geld wurde inzwischen auch schon ausgezahlt. Fakt ist jedenfalls dass dort kein einziger Euro mehr eingezahlt wird.
Dear Greyfairytayle,
We notify you that the financial department is trying to process all requests for withdrawal players as quickly as possible and strictly follows the established rules. Since we value our players, as well as strive to have nothing but fun while playing at our casino.
Each player can request up to 3 active withdrawal requests at one time. Withdrawals are processed by the financial department within 24 hours, but the withdrawal limits and the period required for this procedure may vary, depending on the method of withdrawal, the status of the player's account, and other possible factors affecting the process of withdrawal.
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