User Profile Complaints Reviews

mettix247's reviews

bronze
mettix247
Advanced Novice
1 year agoOriginalTranslation
In my opinion, it is definitely one of the casinos that support most
Most failed.
CasinoGuru also lists providers that do not exist (regardless of the country).

A lot of hassle and time that you can save yourself.
Read moreRead less
  • Very easy to be able to set all limits
  • KYC procedure 0.5/10 points
  • Live chat support incomprehensible and gives false statements
  • Train modularities deviate devastatingly from the specified times
  • No email response from support
Automatic translation:
All Billy Billion Casino reviews
Billy Billion Casino
7 months ago
Ladies and Gentlemen

Thank you for your review. Could you please give us the details of what exactly happened? We would also appreciate it if you could provide us with your email address so that we can better assist you. Rest assured that we will do everything we can to meet your expectations.

Could you please let us know which providers are missing? Our casino already offers all the popular game providers, but we would be happy to integrate a new provider if you have a suggestion.

Best regards,

Billy Billion Casino Customer Support Team
bronze
mettix247
Advanced Novice
1 year agoOriginalTranslation
Very complicated kyc procedure to delay withdrawals as there are no responsible gaming features. No limits can be set or allowed to be set.

Response speed and response rate leave a lot to be desired.

Every bonus has to be requested separately via chat and from my own experience, manual booking often simply halved the specified number of free spins...

Read moreRead less
  • game selection
  • Kyc procedure
  • Support supposedly has no agency
  • Payouts are delayed
  • No limit features to bet
Automatic translation:
All CosmicSlot Casino reviews
bronze
mettix247
Advanced Novice
2 years agoOriginalTranslation
Chat in English only
Chat supporters make different statements
Chat supporters almost exclusively write auto replies

very complex verification, more than 30 documents required, looking for a needle in a haystack

7 days duration until the first payout

After the verification confirmation email, I had to verify further.

Payouts, the first two - only by constantly asking and hoping for one
Land good support.

Setting limits is only possible in chat

Status: paid in less than the amount to be paid out

E-mail notifications only come sporadically, except for "Document filed"

Read moreRead less
  • Games selection
  • Chat support: English only, mostly auto-answers
  • Payout Behavior
  • Verification process more complex than almost all other casinos (my experience)
Automatic translation:
All Cobra Casino reviews
Cobra Casino
7 months ago
Hello mettix247,

My name is Liz and I am the Head of VIP Management at Cobra Casino.

I would be happy if you give me your email address and allow me to investigate the issue. Our CS team supports all kinds of languages and we do our best to improve our product.

I would be pleased if you could contact me at vip@cobracasino.com so we can review your account and improve your experience :)

I look forward to your contact!

Kind regards, Liz @ Head of VIP
User Profile | Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news