User Profile Complaints Reviews

mettix247's reviews

bronze
mettix247
Advanced Novice
10 months agoOriginalTranslation
In my opinion, it is definitely one of the casinos that support most
Most failed.
CasinoGuru also lists providers that do not exist (regardless of the country).

A lot of hassle and time that you can save yourself.
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  • Very easy to be able to set all limits
  • KYC procedure 0.5/10 points
  • Live chat support incomprehensible and gives false statements
  • Train modularities deviate devastatingly from the specified times
  • No email response from support
Automatic translation:
All Billy Billion Casino reviews
bronze
mettix247
Advanced Novice
11 months agoOriginalTranslation
Very complicated kyc procedure to delay withdrawals as there are no responsible gaming features. No limits can be set or allowed to be set.

Response speed and response rate leave a lot to be desired.

Every bonus has to be requested separately via chat and from my own experience, manual booking often simply halved the specified number of free spins...

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  • game selection
  • Kyc procedure
  • Support supposedly has no agency
  • Payouts are delayed
  • No limit features to bet
Automatic translation:
All CosmicSlot Casino reviews
bronze
mettix247
Advanced Novice
1 year agoOriginalTranslation
Chat in English only
Chat supporters make different statements
Chat supporters almost exclusively write auto replies

very complex verification, more than 30 documents required, looking for a needle in a haystack

7 days duration until the first payout

After the verification confirmation email, I had to verify further.

Payouts, the first two - only by constantly asking and hoping for one
Land good support.

Setting limits is only possible in chat

Status: paid in less than the amount to be paid out

E-mail notifications only come sporadically, except for "Document filed"

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  • Games selection
  • Chat support: English only, mostly auto-answers
  • Payout Behavior
  • Verification process more complex than almost all other casinos (my experience)
Automatic translation:
All Cobra Casino reviews
User Profile | Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
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An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

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