1 year agoOriginalTranslation
Vulkan Vegas problems with winnings over 300 euros
It's funny that at Vulkan Vegas, small wins are processed immediately and paid out quickly. But when it comes to several hundred or even thousand euros, this casino disappoints me immensely. Withdrawal request, which usually takes 2 hours, is not even accepted after 24 hours. The money stays on the balance sheet in the hope that the players will gamble it away again. I like the casino very much but that's not possible. So far I've had all winnings paid out, but the way they violate their own terms and conditions is customer unfriendly.
ID 21216304
Transaction ID: 2b63d9ce-3e4e-4f34-a897-944e4d08248a
strange that the deposit works within seconds but payout 7-10 days... aha
It's funny that at Vulkan Vegas, small wins are processed immediately and paid out quickly. But when it comes to several hundred or even thousand euros, this casino disappoints me immensely. Withdrawal request, which usually takes 2 hours, is not even accepted after 24 hours. The money stays on the balance sheet in the hope that the players will gamble it away again. I like the casino very much but that's not possible. So far I've had all winnings paid out, but the way they violate their own terms and conditions is customer unfriendly.
ID 21216304
Transaction ID: 2b63d9ce-3e4e-4f34-a897-944e4d08248a
strange that the deposit works within seconds but payout 7-10 days... aha
- Bonus offers
- gaming experience
- Payout Duration
- dealing with customers
Automatic translation:
Vulkan Vegas Casino
2 years ago
Dear houseriderz
Thank you for your feedback.
We've checked the transaction. It was approved in the timely manner by the Casino and is now being processed by the PSP. Since it's a bank transfer, it may take 7-10 working days for money to get cleared.
Best regards
Thank you for your feedback.
We've checked the transaction. It was approved in the timely manner by the Casino and is now being processed by the PSP. Since it's a bank transfer, it may take 7-10 working days for money to get cleared.
Best regards
