Wow where to begin, I been playing very extensively at Galaxyno (I am gold vip) losing thousands of dollars without a cash out but enjoying my time there. So I finally win, I stay within their insane 10% betting rule and get hit with a curve ball. If you except any free spins from them, your maximum cashout is now $100 , even if your deposit is more than $100. so bonus beware. Their cash back system for gold vip is good. But constantly get answers from support explaining terms and conditions , that don't actually answer your questions. The comp points system is wacky. A boosted conversion rate for vip members is around 1 point for over $10 wagered. Really high for most loyalty systems. Most the support team are very nice atelast in my experience. I try to treat them very well and be polite personally. With the exception of a select few. Bonuses are very confusing to keep track of if you do use them. There is no way to keep track of whats used or still available. Its pretty much a roll of the dice. Support wonr answer even if you ask. Or tell you what $ amount you are at towards recieving your cash back. (*you need to accumulate $20 to cash out). Found That very strange. The slots run extremely hot and cold. At times paying out shockingly well. Then turning into a almost odd defying Ice Cold where you repeatedly lose in the same way over and over. No matter how low you bet to try and outlast your bad spell, it seems to be unavoidable but that's just my opinion. I cant spéculate to much more on it. If you are gonna play here watch T&C closely and avoid using any promotion that only has free spins. They are far from free and they are all capped at $100. Even the zero wager spins, go figure. Get out quick when your luck turns. And don't excpect any straight answers from support, because you most likey won't get any.
Other than that good selection of slots easy to navigate. And runs smooth majority of the time.

**update**
I have continued to play at galaxyno and my latest experiences have actually increased my personal opinion of them, if you stay away from bonuses cash outs tend to go pretty smoothly. I had one via bank transfer sent within hours, Just had them do kyc check on my banking info , my documentation was received and passed within minutes. If you do use bonuses be sure to read T&C and if you know you broke terms, stop playing and go to live chat. It is sure to be a hassle because they don't have a way of set in stone of dealing with it, but there is no reason to continue playing, your funds will be confiscated no matter what you do. All in all if you know what your getting into you can definitely have a positive experience playing at galaxyno.

Same as the rest in the end.
It's hit and miss, the first 3 people I have dealt with were pretty amazing , even spoke to the manager who was a great guy. After depositing about 20 times between here and their 2 sister sites, bcasino, and galaxyno. With zero mention of kyc or anywhere to upload it. I finally win $200 and request a withdrawal thru same method I deposited. They hit me with kyc, totally understandable but I lost my ID , i'm waiting on a new one in the mail it will be a week or so most likely for the government to issue a new one and send it out. So I go to support just to ask for well....support. I just wanted to ask if there is any other method to verify in the meantime, I have 3 or 4 other forms of ID issued from the government or branches of, but none have photo. Statements from multiple bank accounts, including the one I used to deposit. Tax returns, pay stubs. If your so hung up on specific Identification to verify request it upon sign up or deposit. I have no issue with Identification verification. But this is not the way to do it. I don't believe they even have a way to upload until you are cashing out and they spring it on you. So I asked him if these other forms of ID be sufficient for now, I figured it's worth a shot, the guy copy's and pastes the same thing I got in my email. And threatens to ban me for using the word "dang" , before he proceeds to essentially hang up on me. Apparently for saying , "I don't know where you guys hide the 'dang' identification upload button." Is vulgar and abbusive. Wow, I understand the main issue is me not having my ID atm. But is this the proper order to do things? I deposit my own money about 20 times no problem ask for a some back and you can't answer a couple questions.

Date of experience: September 26, 2022