• Verification processing took 4 days
• The payout has also been pending for 5 days.
• Documents were requested several times although they had already been sent.
• Email support is not responding.
• Live chat is unable to make a reasonable statement.
• Bearbeitung der Verifizierung dauerte 4 Tage
• Die Auszahlung ist ebenfalls seit 5 Tagen in der Schwebe.
• Unterlagen wurden mehrmals angefordert obwohl sie bereits übermittelt wurden.
• Der E-Mail Support antwortet nicht.
• Live Chat ist unfähig eine vernünftige Aussage zu treffen.
Hi Cuivetv!
Thank you for your feedback!
Our casino has a standard verification procedure, the same as the other brands. By verifying, the player should understand that we put the security of his data above all else.
Also want to say that all our payouts are timely, but apparently with your winnings there was a hitch. We are glad you finally got the money in your account!
We wish you the best of luck and always look forward to seeing you in the SnatchCasino family!