moniqa's reviews

Casino Guru

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8 months agoOriginalTranslation
Another ribidi casino where the chances of winning are non-existent (I already had several accounts in ribidi and never managed to win anything). Rtp is close to zero - and I can compare it in casinos of other operators. I made a recording of 17 hours of play...no wins above 10x stake. There is no responsible gaming. Chat does not help either close or freeze your account. You have to write an email with the reason and they still don't close. Such casinos have one advantage... they discourage you from playing in any casino :) that's really how it works.
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  • Number of games
  • Color page
  • Rtp = 0
  • No responsible gaming
  • Ribidi license
  • Low withdrawal limits
Automatic translation:
Playio Casino
3 months ago
Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Playio team
8 months agoOriginalTranslation
Very bad experience. Poor RTP, hanging games, login problems. Total lack of chat support and zero e-mail contact. Responsible gaming does not exist. A casino focused only on profit with zero attitude towards the player. Despite dozens of requests and e-mails, they do not want to close or freeze the account. They insult my chat and do not respond to emails. It's a shame to open an account... there are much better online casinos. I strongly warn against this casino :)
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  • Number of games
  • Graphic design
  • Number of payments
  • Rtp
  • Support
  • Responsible gaming
  • Customer approach
  • Hanging games
Automatic translation:
Kingmaker Casino
8 months ago
Dear Customer,
Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.
We kindly invite you to contact our support team via email: complaints@kingmaker.com or chat. Please provide our support team with your account details and so we could review the details of the case.
Sincerely,
The Kingmaker team.
11 months agoOriginalTranslation
Casino with a large selection of games. Unfortunately, very poor rtp, several thousand spins and it is obvious that it is heavily manipulated. One win = a thousand empty spins, and so on in cycles. Zero randomness and no pleasure in playing. Strongly profit-oriented. After a few deposits, you completely lose the pleasure of spending time there. Every game ends at zero very quickly. I recorded every spin and after playing back the rtp was about 8-10%
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  • Selection of games
  • Nothing hangs
  • Deposit methods
  • Rtp
  • Chat doesn't help
  • No responsible gaming. Even after writing several emails, they do not block the account
  • Bonuses with dramatic requirements, 40 wagering and a maximum payout of 5xbonus
Automatic translation:
1 year agoOriginalTranslation
Attention. You can only withdraw in one way, the one you used to deposit, but you only have a credit card available. There are no others (even though casino guru shows that there are many of them, I received a reply from the chat that casino guru is lying on his website). If you deposit, it's ok, if you want to withdraw, you can't because their website does not support withdrawals to credit cards 🙈 ... for now I have no possibility of withdrawing and the chat will not help. If necessary, I have screenshots of the chat conversation about the inability to withdraw. So in the 21st century you can cheat customers like that...

They told me to contact them and show that they were interested in the problem. There was contact but no further action was taken. I warn you against creating an account here. Probably a scam, please casino guru check the casino again.
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  • Selection of games
  • Website design
  • Many game providers
  • Nothing is hanging
  • Withdrawal options
  • No help from staff
  • You can pay and then it's ok
  • If you withdraw, you're not ok
  • The casino guru website is misleading with the deposit and withdrawal methods, which is confirmed by the casino itself.
Automatic translation:
Spinarium Casino
1 year ago
Hello Moniqa!
We apologize for the inconvenience, there may be an error on our website.Please email me at the contacts below and we will make you a payment.
Email: alexd@spinarium.com
Skype: live:.cid.d799f6dc998f17f8
Telegram: @alex_spinarium
1 year agoOriginalTranslation
Attention. I deposited the money... it's in my account but I can't play. Because according to chat, the company has the right to refuse service without giving a reason. I also cannot withdraw what I deposited. If you can, choose another casino.
Ps. Here they wrote to contact me, I did it but the problem was not solved, they did not return the payment and wrote that they could block everything without giving me a reason. They closed the account without returning the payment. Outright fraud.
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  • Thread
  • Zero
  • I didn't have time to play because I was blocked by the casino
  • I can't bet either!!!
  • As above
  • All
  • I can't get my deposit back
Automatic translation:
SpinBetter Casino
1 year ago
Dear Moniqa

We sincerely regret that you have encountered any issues. Your enjoyment and comfort are important to us, and we aim to provide you with the best gaming experience.

Please do not hesitate to reach out to our support team for any questions or difficulties you may encounter. We are always ready to assist you and resolve any issues that may arise.

Thank you for your loyalty and patience. We value you as our players and are committed to providing you with the best service possible.

Best regards,
SpinBetter Team
1 year agoOriginalTranslation
Casino rather for desperate people, poor customer service. My deposit is missing. The deposit from Revolut did not reach the account and was lost. The casino does nothing about this matter and only writes that the matter has been transferred to the intermediary. Nothing happens. The website is slow, games freeze. I know because the first deposit was made about a week after the payment. I do not recommend !
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  • Selection of games
  • Zero support
  • Crashing games
  • Website design
  • Payments are not credited to the account
Automatic translation:
1 year agoOriginalTranslation
The only advantage of the casino is the number of games and graphics. Unfortunately, the rtp cannot be determined, the casino is focused on earnings, thousands of spins on small stakes and there are practically no wins over 2-3 times the stake, free spins happened a few times but the winnings were max 10-20 times the stake. Shock like low rtp, no fun and wins just endless spins no win,l. Responsible gaming doesn't exist, you can't ask for account closures, and you can't set limits. Chat just asks to play more and more and doesn't help with that.
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  • Number of games
  • Graphic gray
  • Rtp close to 0
  • No responsible gaming
  • It had a level of chat support
  • There are no payment methods
Automatic translation:
PowerUp Casino
1 year ago
Hey Moniqa.
Thank you for the feedback, we are happy you love the look of the site and the size of our portfolio of the games.

We are sorry to hear you had a bad experience on the slots, unfortunately we have no control over the RTP of the games on our side, these are managed and built in game by their respective providers which vary from game to game.

Regarding account closures and responsible gaming, please contact our online support and they will happily take you through the process of closing your account or discuss the many options we offer regarding responsible gaming.

Regarding the payment methods, while we are still a new casino, we are working on building our payment provider portfolios too and we should have all your regions popular payment methods by next month.

Best regards

PowerUP
2 years agoOriginalTranslation
Payment by credit card via China ... right after the payment, I was robbed by other Chinese entities !!! Attention, they return your data without control to China!
As for the casino itself, large losses at low stakes. After every bigger win you lose everything, no free spins, no bonuses. Poor rtp. I wanted to close the account, but there is no such option on the website and closing the account is almost a miracle. Exchanging emails for a few and writing chat for a few days.
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  • Nothing, nothing nothing
  • Zero zero zero
  • Payments via China
  • Rtp close to zero
  • No Responsible Gaming
  • Poor online help
Automatic translation:
2 years agoOriginalTranslation
Large selection of games, fairly quick verification, payout within a few hours. Good and clear website design for a new casino.
  • Number of games
  • Fast verification
  • Skrill payout within hours
  • None for now
  • Some games not available in your country
Automatic translation:
1Red Casino
1 year ago
Dear Moniqa,

Thank you for taking the time to share your positive experience with our casino. We're thrilled to hear that you enjoyed our wide selection of games and found our website design to be good and clear.

We're also glad to hear that the verification process was fairly quick for you. We understand the importance of efficient and smooth verification procedures, and we aim to provide a streamlined experience for our players. Our goal is to ensure that you can start playing and enjoying your winnings as soon as possible.

Your positive feedback confirms that we're heading in the right direction, and we'll continue to enhance our website design to provide an exceptional user experience.

Thank you once again for your kind review. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out to us. We're here to make your gaming experience even more enjoyable.

Best regards,
1Red Team
2 years agoOriginalTranslation
The worst casino I've ever seen. Several thousand spins without any win. Rtp probably the worst of all casinos. Despite the request, they did not close my account and I lost even more. Don't play there. Nothing Nothing Nothing… no win, no free game, no fun.
  • Nothing, nothing at all
  • Rtp probably 1%
  • Responsible gaming
  • Zero contact
  • Zero advantages
Automatic translation:
CasinoMega
1 year ago
Dear Moniqa,

We are sorry to hear that you’ve had an unpleasant experience with us.

It's important for us to provide you with accurate information and assure you that our casino games are not manipulated in any way and are constantly being reviewed by the respective authorities, assuring that they are designed to be based on chance and probability.
This means that every customer has an equal opportunity to win, and the results are not influenced by external factors.

Regarding your account, we would kindly ask that you provide us with more information or contact us via email from your registered email address so that we may investigate the matter and assist you.

Thank you for your understanding.

Kinds regards,
CasinoMega
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