juha65's reviews

Casino Guru

We want players to understand gambling.

9 months agoOriginalTranslation
I didn't get the 100% Wellcome bonus automatically, even though I made a deposit through their own link on their website. There was no chat available on the casino's website and there was no response to e-mails.
  • No promised 100% Wellcome bonus
Automatic translation:
King Casino
8 months ago
Hello Juha65,

We are sorry to hear about the issue which you faced on site in claiming the welcome bonus. Please note, there are rare occasions on which the welcome bonus is not applied automatically due to technical issues, in which case you can contact our support team via the online chat between the hours of 8am - midnight (CET) when logged in, or by emailing support@kingcasino.com where our support team are available 24/7.

We are sorry you were dissatisfied on this occasion and hope you have a better experience next time at King Casino.

Kind Regards,
The King Casino Team
1 year agoOriginalTranslation
I made a deposit at BurningBet casino with a 200% bonus.
I was surprised when I couldn't play any of Push-gaming's games other than Fat Banker.
I couldn't play Hacksaw and Pragmatic's games at all, but I got a notification that they can't be played when playing with bonus money.
I asked about it through the chat and was told that they have a list of games on the Bonus Terms page that cannot be played with bonus funds. I looked at that list and there is no mention of games by e.g. Hacksaw, Push Gaming and Pragmatic.
I asked the chat for clarification as to why there is no mention of them on the Bonus Terms page.
I got the answer that they don't appear there, because game providers can prohibit playing games with bonus funds.
I haven't come across such an explanation at other casinos. I think the casino is deceiving the customer by giving the impression that they can play Hacksaw, Push Gaming and Pragmatic games. I made a deposit myself. to the casino because there is no mention of it, not even on the general "Terms and conditions" page.
After that I got the answer that "try to find a game you can play and try to win" :D :D heheh..
Total scam this casino is my opinion!
Read moreRead less
  • The bonus terms do not say that you cannot play Hacksaw, PushGaming and Pragmatic games with bonus funds.
Automatic translation:
2 years agoOriginalTranslation
Very bad taste from this casino! Immediately after the initial deposit, I had to separately request a 100% welcome bonus. And the same happened with the free spins (5x20 FS), twice the spins came normally and after that I had to request them separately. Aspa was told that the reason is that they have a system error that they are trying to figure out...hehheh quite a special system error as far as I know having worked in the field.
Read moreRead less
  • The promised bonuses do not come automatically, but must be requested separately.
Automatic translation:
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news