Hello, Iris67

Thank you for sharing your feedback. We sincerely apologize for the unfortunate experience you've had and for answering in English.

As you know, passing the verification is part of the withdrawal process. You would still need to verify it even for card/s that you no longer have but used in the casino. Also, if the photo is cropped or the receipt you provided has an incorrect or unclear reference number, our payments team will decline the document.

After checking your account, we can see, that our relevant team did not confirm the screenshots of the Mifinity account you uploaded. Please provide us with a screenshot showing that your account is indeed verified.

Also, we understand the importance of clear communication during these processes. Thus, we would like to let you know that our German-speaking support team works from 3 PM to 12 AM GMT+2. They will be happy to assist you and help with the verification process.

Sincerely, Maneki Casino

Hello. Thank you for reply. Please, give me your email address or username at casino, so we will be able to look into your case