Great selection of games, nice site layout.
I am really confused by all the people saying the support is good. I have been trying to contact live chat for 3 days and every single time it says that all agents are unavailable. Also it's been several days since I uploaded my documents for verification and they are not approved. I made a withdrawal request and received zero notifications about it - is it being processed? No idea.
Overall, fantastic games. Not being able to contact support is a huge negative in my opinion. My rating will go up if I end up receiving my withdrawal.
Edit: managed to reach support after 5 days - they were helpful, but the casino needs to massively increase investment in customer support. Got my account verified and payment in my bank account two days later. So they did pay out, but the stress of not being able to contact support is unfortunately making me stay away.
Dear Nhayw090!
Firstly, we want to apologize for the negative experience you have had. We did not intend for you to have negative impressions, as money withdrawals in FoggyStar are fast and safe. There has probably been some kind of error in the system, so you still haven't received a response to your request. Please check your email for our response. We are solving your problem right now! We assure you that it will be resolved in the near future.
We are grateful for your feedback and will do our best to rectify the situation!
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