2 years ago
I have made a deposit of 2.22 LTC and played their deposit free spins. I played some other games and made little more profit before requesting my withdrawal. Now they have set mandatory 3 steps KYC verification on my account to get my withdrawal. I haven't violated any of their terms.
- If you don't want to disclose your KYC documents without any reason then avoid Winz.io casino. They will ask for KYC documents without any clarification, and they will block your withdrawal too. Winz.io has done it with me. They will create shabby rules to hold your withdrawal.
5
Winz.io Casino
2 years ago
Hello,
We would like again to clarify our position regarding KYC.
We always try to do our best to make Winz.io casino and experience around it entertaining and hassle-free. For crypto, KYC is quite relaxed, but we reserve the right to request it.
What could be the reason?
- We have a number of blocked territories, e.g. US, UK, and France (you can check out our T&C for a full list). If we suspect that players are located in those territories, we will request documents.
- We see that a player has no interest in using our bonuses for entertainment purposes, e.g. player only claims bonuses and cashes out, then we may request KYC and remove bonuses. We don’t always request KYC though.
- If we suspect bonus hunting together with multi-accounting then we definitely request KYC.
Also, we may request KYC for a number of other reasons
- Large jackpot, if gave provider demands us to do so.
- Any request that rises from the license issuer.
- Any other reason that we deem important.
To summarize, we do that from time to time, but we always do that responsibly. Our crypto cash outs average processing time is lately about 8.5 minutes regardless of the size of the cashout.
Now, a question may pop up regarding the sincerity of easy no wagering bonuses, e.g. if we offer those, then we should allow claiming without limitations. In the beginning, we had a choice when it came to no wagering bonuses: a) solely performance-based, e.g. cashback b) or take a risk and offer upfront no wagering bonuses.
We chose the latter. Roughly 98% of players take those bonuses and have fun playing. If occasionally players just cash it out, we don’t really do anything about it. It becomes a problem when players either solely claim and cash out or sometimes even worse – start registering new accounts and then it becomes abuse. In this case, we take measures.
If it is simple hunting (again, taking systemic advantage) we pay all the funds and remove the bonus feature. If it becomes a multi-accounting abuse, then we might take stricter measures. And KYC is always an important step to make the final judgment.
We would like again to clarify our position regarding KYC.
We always try to do our best to make Winz.io casino and experience around it entertaining and hassle-free. For crypto, KYC is quite relaxed, but we reserve the right to request it.
What could be the reason?
- We have a number of blocked territories, e.g. US, UK, and France (you can check out our T&C for a full list). If we suspect that players are located in those territories, we will request documents.
- We see that a player has no interest in using our bonuses for entertainment purposes, e.g. player only claims bonuses and cashes out, then we may request KYC and remove bonuses. We don’t always request KYC though.
- If we suspect bonus hunting together with multi-accounting then we definitely request KYC.
Also, we may request KYC for a number of other reasons
- Large jackpot, if gave provider demands us to do so.
- Any request that rises from the license issuer.
- Any other reason that we deem important.
To summarize, we do that from time to time, but we always do that responsibly. Our crypto cash outs average processing time is lately about 8.5 minutes regardless of the size of the cashout.
Now, a question may pop up regarding the sincerity of easy no wagering bonuses, e.g. if we offer those, then we should allow claiming without limitations. In the beginning, we had a choice when it came to no wagering bonuses: a) solely performance-based, e.g. cashback b) or take a risk and offer upfront no wagering bonuses.
We chose the latter. Roughly 98% of players take those bonuses and have fun playing. If occasionally players just cash it out, we don’t really do anything about it. It becomes a problem when players either solely claim and cash out or sometimes even worse – start registering new accounts and then it becomes abuse. In this case, we take measures.
If it is simple hunting (again, taking systemic advantage) we pay all the funds and remove the bonus feature. If it becomes a multi-accounting abuse, then we might take stricter measures. And KYC is always an important step to make the final judgment.
