7 months ago
My experience at this particular casino.
Firstly.
Very slow withdrawals.
If you make a withdrawal on Friday they will put the money in on Monday or Tuesday.
(personally I only used neteller)
Secondly.
Yesterday Sunday 24/9 while the casino sent me an email about deposit bonuses (77%). After contacting their chat, they confirmed that I can receive the bonus after deposit. So I made my deposit and then they told me that after an order from their administrator they exclude me from the offer without explaining the reason.
In all Altacore N.V. group casinos which I have written I have bad experiences with slow withdrawals, payment denials with unfair terms for players.
Personally, after yesterday's incident, I closed all the casinos of the Altacore N.V. group.
The only good thing is that it's VPN friedly, but still I can't give anything positive about it.
Firstly.
Very slow withdrawals.
If you make a withdrawal on Friday they will put the money in on Monday or Tuesday.
(personally I only used neteller)
Secondly.
Yesterday Sunday 24/9 while the casino sent me an email about deposit bonuses (77%). After contacting their chat, they confirmed that I can receive the bonus after deposit. So I made my deposit and then they told me that after an order from their administrator they exclude me from the offer without explaining the reason.
In all Altacore N.V. group casinos which I have written I have bad experiences with slow withdrawals, payment denials with unfair terms for players.
Personally, after yesterday's incident, I closed all the casinos of the Altacore N.V. group.
The only good thing is that it's VPN friedly, but still I can't give anything positive about it.
- VPN friendly
- Very slow withdrawals
- They reject you from offers without explaining the reason
- Unfair conditions for players
- Bad website design
OXI Casino
7 months ago
Dear Player!
First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.
We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system.
Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.
Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.
To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.
We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.
Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best Regards,
OXI team
First and foremost, please allow us to extend our sincere apologies for any inconveniences you may have experienced during your gameplay. We deeply regret that you had a less than ideal experience, and we truly appreciate your feedback.
We also want to address your concerns regarding the withdrawal delay and the bonus issue. Regarding withdrawals, our standard practice is to process withdrawal requests within 24 hours following successful identity and account verification. Please note that this process takes place every day from 9:00 to 18:00 (GMT+3). However, depending on the withdrawal method chosen, there may be additional processing times imposed by the payment system.
Additionally, we have daily, weekly, and monthly withdrawal limits in place, which are detailed on our website's Terms and Conditions page. We understand that these limitations may have caused a delay, and we sincerely apologize for any inconvenience this may have caused.
Regarding bonuses, we would like to clarify that our company reserves the right to exclude users from receiving bonuses if they are found to be abusing our bonus or promotion policies. You can find detailed information about this in point 13.4.3 of our Terms and Conditions.
To better assist you and investigate the withdrawal delay and bonus issue further, could you please provide us with your email address? We will promptly look into these matters and provide you with a resolution.
We also want to note that individual preferences regarding design and user interface can vary greatly. While we have received many positive reviews about our user-friendly interface and design, we understand that it may not suit everyone's preferences. We appreciate your feedback and are continually working to improve our platform to ensure the best possible experience for all our users.
Once again, we apologize for any inconvenience you may have faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best Regards,
OXI team
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