s777's reviews

Casino Guru

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1 year agoOriginalTranslation
It is rude to lure me with an email saying my deposit failed. I haven't played in months and I'm banned from everywhere...so I can't have attempted a deposit. what shoud that???
you are pathetic!!!
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1 year agoOriginalTranslation
I haven't been to this online casino in EEEVERS. I'm probably even in the self-committee, but that doesn't stop this casino from calling me privately on my cell phone and advertising for themselves... tell me, do you still have them all? Do too many people now know that you are scammers? Leave me alone! I don't want anything to do with you!!!
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1 year agoOriginalTranslation
This online casino also sends advertisements that you simply cannot unsubscribe from. Why??? Let people decide for themselves whether they want to be harassed or not!
This is penetrative and not honest!!!
UPDATE: Now I see that the casino does not accept players from North Rhine-Westphalia. Why was I able to register here???
HANDS OFF!!!
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1 year agoOriginalTranslation
Also at this casino: advertising that you cannot unsubscribe from...
I don't trust these casinos. It's just ridiculous! From this you can see that they are not honest!!!
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1 year agoOriginalTranslation
This online casino strikes me as very strange. I signed up here about a month ago. Then I wanted to set my limits under responsible gaming... it said COMING SOON... so nothing could be set yet and I thought: No, let's do it. This casino just doesn't exist anymore for me...
But I ALWAYS get ads from this casino, although I always make sure that I do NOT click on any ads when I register somewhere new... and I still get ads from this casino. I've also unsubscribed umpteen times now... but still get ads. Hello??? What shoud that?
Well, because of this renewed advertising I went back to the site and wanted to try the limits again... Still COMING SOON!
In earnest? That's not good... it really shouldn't be a problem to offer that. I don't play here and I advise everyone against it!!!
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2 years agoOriginalTranslation
I keep getting ads from this casino, although I don't remember ever signing up here. You can NOT unsubscribe from the newsletter because there is simply no button for it. I think this casino works with 4Crowns. The pages are structured in the same way and advertising emails almost always arrive at the same time. When I read that these criminals have no license at all, I get very very angry!!!
UPDATE: I STILL get newsletters that I STILL can't unsubscribe from, even though I've unsubscribed 74627282 times. I will report this online casino for harassment!
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2 years agoOriginalTranslation
When I tried to set a deposit limit in the chat, I was actually asked WHY I want to do this... Hello???
When I tried to verify my account, both documents I uploaded for proof of payment were rejected. But I don't have any other document. So that means I will never have the chance to verify myself here and have money paid out.
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2 years agoOriginalTranslation
I have nothing but positive things to say about this online casino. Deposited, won live casino, uploaded documents which were approved immediately and already made a few withdrawals which were processed very quickly. The daily withdrawal limit is a bit low at 750 euros but if they are honest and pay it out then I prefer it to scammers refusing to withdraw!
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2 years agoOriginalTranslation
I don't know this casino. On 10/28 I suddenly had an email in friends & acquaintances from this casino. It was reported that documents I uploaded were rejected. Aha... I didn't know my password at all, so I requested a new one... then I was in my profile. Apparently I deposited 50 euros here months ago. But I can't imagine that I uploaded documents because this online casino doesn't have a live casino at all, only slots... which, by the way, is always wrong here at Casino Guru. I would be careful and update it if I were you... so much for that...
Well, but apparently I did upload something, for whatever reason... then I saw that my ID card was rejected. At once? Then I realized why. My identity card was only valid until October 28th. valid. And then, after so many months, the identity card is rejected by them? What's that to you? I have never experienced anything like this at an online casino. Apparently they are only out to draw attention to themselves and then make it difficult for you because your ID card has expired... very, very strange!!!
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2 years agoOriginalTranslation
So, the online casino looks really nice. Is super built. But I then wanted to set a deposit limit, which I always do. But didn't find anything... I then wrote to customer service (found no live chat) who also replied that there was no way to do it in the system. OK, that's interesting...
I just wanted to have a look at the Live Casino... No, I can't. I HAD to deposit. That is very dangerous. Well, it's not a good online casino if you can't set limits!
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Pledoo Casino
2 years ago
Hello dear S777

We are very sorry you had such an unsatisfying experience at our casino. We really appreciate your honest feedback, as it points out things that we can improve on.

In terms of your issues, our system allows using the live-chat only after registration, and it operates 24/7.

The providers of Live-casino games restrict entering live games without funds on your balance, unfortunately we aren’t able to go around that. But you are able to look around what games are available by each provider without having balance.

Additionally, you may self-exclude from our casino for 3, 5 or 7 days using the self-exclusion tool in your user account, or for longer durations by contacting support. In this manner, you can prevent yourself from playing.

Once again, we appreciate your feedback, and will consider implementing your request in the near future.

Your Pledoo team
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