5 months agoOriginalTranslation
Stay away from this casino. I won 8 days ago €310, I asked for relief and after 7 days they put €155 out of the €310. I spoke to service to ask why this happened, and they said they kept half the money in case I want to put it back into the game account and play it and give me a 50% bonus. Without informing me and without my approval. I'm still talking to customer service and they tell me to wait because they haven't heard from the finance department yet. Yesterday evening the vip manager sent me an email to say sorry for all this. She told me that I need to email her, but I email her and she says that the address was not found. Stay away from this casino please they still haven't paid me the other half
- Bonus
- They withheld half of my earnings without informing me and without giving them my approval
- Customer service keeps saying the same thing, that they talked to the finance department but the department doesn't answer
Automatic translation:
RichPrize Casino
5 months ago
Dear Kouratzina,
We appreciate your feedback and apologise for any inconvenience you've experienced. Our withdrawal process involves thorough procedures to ensure the safety and security of both our players and the platform. We understand your concerns regarding the delay in your withdrawal, and we acknowledge that the initial withdrawal may take some time.
We apologise for any miscommunication regarding the partial withdrawal and bonus offer. We take your feedback seriously and will review our communication protocols to avoid such situations in the future.
If you have any further concerns or queries, please don't hesitate to reach out to our customer service team. We value your patronage and are committed to improving our services based on your feedback.
Best regards,
Victoria
We appreciate your feedback and apologise for any inconvenience you've experienced. Our withdrawal process involves thorough procedures to ensure the safety and security of both our players and the platform. We understand your concerns regarding the delay in your withdrawal, and we acknowledge that the initial withdrawal may take some time.
We apologise for any miscommunication regarding the partial withdrawal and bonus offer. We take your feedback seriously and will review our communication protocols to avoid such situations in the future.
If you have any further concerns or queries, please don't hesitate to reach out to our customer service team. We value your patronage and are committed to improving our services based on your feedback.
Best regards,
Victoria
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