User Profile Complaints Reviews

bruckes's reviews

bronze
Bruckes
Novice
2 years agoOriginalTranslation
Actually a good casino, only the verification is a pain. Never waited so long for a verification. Won 1000 euros, let's see how long it takes until I have it when I'm finally verified.
  • Support great.
  • Good game selection
  • Verification takes forever.
Automatic translation:
All WestCasino reviews
WestCasino
2 years ago
Hello,

Greetings from WestCasino!

I am glad to hear that you had a positive overall experience!

I hope that with following your future experiences with the casino you will have an even better one!

All the best,
Eduard
bronze
Bruckes
Novice
2 years agoOriginalTranslation
I really enjoyed playing at this casino and a few days ago I had 1000 euros paid out. But now they are starting to cheat, bought me free spins on the game Book of Truth, got an overtime in the games, suddenly the game kicks me out and the free spins were gone. Of course I contacted the casino directly what's going on, 3 days later I get an email that it can take 10 working days, which is a joke. Got an email today, it was verified and said the money was credited to my account the same evening, which is not true at all, not a penny was credited to my account. As a reassurance, you give me 20 free spins a 20 cents 🤣 which I gratefully declined. I have now also been blocked at this casino and say thank you for the 1000 euros.✌🏻 So people beware of scammers!
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Automatic translation:
All Rolling Slots Casino reviews
Rolling Slots Casino
2 years ago
Good day Jenny,

Thank you for your feedback.
Please be informed that we provide you with an official answer from game provider about your winning results. As you know, all the slots works based on random number generator (RNG) algorithms, which are not controlled or manipulated by the casino.

We clearly understand your dissatisfaction regarding checking result, but we cannot influence on it anyhow.

Also, we apologize, that we didn’t meet your expectations regarding offered bonus.

Kind regards,
Rolling Slots Casino Representative.
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