The player from Germany accidentally registered at a casino that did not accept players from Germany. Although the casino initially allowed play, the account was later blocked upon realizing the player's location. The player sought a refund of their lost money. The complaint was closed because the player used abusive language, violating our zero-tolerance policy for such behavior.
Prive Casino - Player’s account was blocked.
Amount: €500
Prive Casino
Safety Index:Below averageSafety Index
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5.7
Prive Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I accidentally registered at this casino.
Even though the casino does not accept players from Germany, as stated in their terms and conditions,
they still allowed me to play and lose money.
Later, my account was blocked when they realized I was playing from Germany.
I would like to have my money back.
Please help me this time. I trust in your assistance.
Automatic translation:
Public
Public
6 months ago
Dear Cihan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to close your complaint. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Public
Public
6 months ago
Translation
I have no credit left
But as far as I know the casino has to refund me the money
They were not allowed to allow me to register
You are also responsible for checking my IP address
If I won
You wouldn't pay out my winnings either, that's for sure
Therefore I demand a refund
Automatic translation:
Public
Public
6 months ago
We are now closing the complaint as the player has been permanently banned from our website for using abusive language. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.
We wish you the best of luck and hope you find another forum that can accommodate your behavior. Unfortunately, your account has been permanently blocked with no option for reopening.
