PrinceAli Casino - Player's inquiring about slot games availability.

This casino only allows UK users to access a limited number of slots and suggested a vpn to hoodwink the site into thinking you are somewhere else.

Dear Allyson,

Thank you for submitting your complaint. I'm sorry to hear about your issue. I want to inform you that we cannot make a case solely based on what you are describing. The casino doesn't decide which country can play casino games, the game provider does. On the other side, I wouldn't recommend you to use VPN to play casino games. If you are not happy with the game selection in this casino, try a new one. Using VPN may lead to fortify your winnings. I'm sorry we could not help you more with this case. Is there anything else we can do for you?

Best regards,

Nick

thank you for your response but I must tell you that it was your representative who suggestded the VPN so I think additional training should be offered. I was not told that any winnings could be foreited if I did this and that would have caused you even more problems.

Kind regards

Allyson

I can assure you that non of my colleagues suggested you to use VPN program.

Your colleague suggested it AND sent me the link on the chat log. You may want to check that before being so sure.

Kind regards

Allyson

Who recommended it to you? Do you have any proof?

Best regards

My goodness have you forgotten that I'm the customer. I'm deeply disappointed that you are now actually calling me a liar.

I would have no idea about a VPN without your representative but please do not worry about this, I shall pass this communication to the UK Gambling Commission for their comments.

I will also leave a review cautioning people in the UK to avoid this site and I'm sorry that this exchange has been tainted to this degree.

Allyson

I did not call you a liar. I just simply asked who did recommend you to use VPN and when did this happen. How could I help you if I do not get more details? We want to improve our complaint resulotion to be able to help any player who experiences problem with any casino, and if it's true that somebody gave you false information, I think it would be good to know who.

Dear Allyson,

We haven't receive any answer from you. Please note, if you will fail to answer to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

Hello Nick you have clearly already rejected it so I will contact the UK Gambling Commission and bring my concerns to them. It's important to stress that I am not complaining about the limited games but about your Chat facility recommending a VPN to get around the restrictions. If you are unable to access Chat logs then we are not protected from things like this and that is a further worry. Please expect some contact from them and thank you for your attention this far.

Kind regards

Allyson

Dear Allyson,

I'm really sorry but we do not have any chat on our site. On what site did you talk about using VPN?

Prince Ali Casino and you do have chat on your site.

Allyson

Dear Allyson,

I'm sorry for the misunderstanding but we are not a casino. Please read the about us section https://casino.guru/about-us. We do not operate any casino. We do only reviews of all possible online casino sites.

As I already mentioned, we would never recommend using VPN as we know that casinos could use it against players. That's why we are here to help the player's to resolve their issues with different casinos. We experienced many cases where live chats recommended something but it's always important to read what's in the casino terms because their overide anything that the live chat says.

Best regards,

Nick

Hello Nick

I'm so sorry I was under the impression that Casino Guru passed the complaint to the casino which is why I thought I was talking to the Casino. Please forgive my mistake but you might want to stop promoting this casino as their chat is recommending a VPN to get around the restrictions.

I'm sorry again that I misunderstood.

Kind regards

Allyson

I'm really glad we made it clear. The site is currently not "promoted" it's just listen on our site and their rating is 6.7/10. They are quite new on the market, operating about 2 months. However, it't hard to rate the casino by their support as in some casino's may recommend you to use VPN and it's even allowed so they won't punish you for it. As this one is new we don't know yet if they would use this against you or not. We will definitely find out in our next casino review update. Can we help you with anything else? If not we will be closing the complaint.

Best regards,

Nick

Hello Nick

Thank you again for clarifying and I'm grateful that you held you patience in the face of my stupidity.

Thank again

Kind regards

Allyson

Dear Allyson,

Thank you for everything and please do not hesitate to contact us if you will come across any trouble in the future with any casino, we will gladly help. I'm now closing this complaint.

Best regards,

Nick

Casino.guru