PrinceAli Casino Review

The player from Ireland had been unable to access her Prince Ali account because she hadn't received a verification email despite contacting support multiple times. Despite the player's request for intervention, we had concluded that there was no need to invite the casino to respond as the player had no balance in her account. We had advised the player to consider switching to a different casino due to the initial issues she encountered. The complaint was subsequently closed.

The player from Croatia is trying to withdraw his winnings but there are no working withdrawal options available for him. The casino fixed the problem and after several unsuccessful attempts, the player was finally able to withdraw his winnings via bank transfer.

The player from France has been accused of breaching bonus terms by placing a single bet greater than the allowed one. Since the player has breached maximal bet condition multiple times (with buying in-game bonus features), we were forced to reject the case.

The player's complaining about slots availability in United Kingdom. The complaint was closed as "unjustified" as we could only recommend the player to not to use VPN in the casino to access the games.

The player from Germany deposited 200 Euros into his casino account, received a bonus, fulfilled its conditions, and won 4100 Euros. However, he is unable to log into his casino account even after contacting casino live chat. The player also alledged his account was accessed by a third party and part of the balance was played down. The player later confirmed the 2480€ left on his account was paid out to him successfully.

The player from Germany had experienced problems with address verification on his casino account because all utility bills were in his wife's name. The casino had not accepted his earnings or vehicle insurance as valid documents. The player had also faced difficulties in communication with the casino's support. After the intervention of the Complaints Team, the casino had verified the player's account. However, his withdrawal was cancelled without explanation. Upon further inquiry by the Complaints Team, the casino had investigated the issue and eventually paid out the player's winnings. The complaint was then marked as 'resolved'.

The player from Portugal submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.