The player from Germany had her withdrawal refused by Pribet Casino for 'business reasons' and struggled to get her account closed despite having addiction issues. Additionally, after depositing again, she noticed an unauthorized transaction on her credit card. The Complaints Team attempted to assist by requesting further communication from the player regarding her self-exclusion request. However, due to a lack of response from the player, the complaint was ultimately rejected.
Pribet Casino - Player’s withdrawal denied and account remains open despite addiction.
Amount: €5,000
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
Hello,
Pribet Casino is the worst casino I have ever encountered in my life. First, they refused my withdrawal for 'business reasons,' which, in the end, is acceptable. Then I wanted to have my account closed because I am addicted, but they won't do it. I've contacted the casino via email and live chat over 30 times now, and they always say they will take care of it, but they do nothing.
Since I am addicted, I deposited again today, this time using my credit card. After 4 hours, there was a new transaction on my credit card, which was obviously not made by me. It was not for the casino, but apparently, my credit card details were shared, and who could that be?
This casino is full of the biggest fraudsters in the world, and it should not only be banned but also sued and jailed. Thank you.
Automatic translation:
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3 months ago
Hello cihanyilmazcy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
In the case of self-exclusion, if casino failed in this, player may ask for a refund.
Thank you very much in advance for your reply.
Best regards,
Nick
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3 months ago
Translation
Addiction is the reason and the people at pribet are the biggest sons of bitches because I finally got my 'ban' yesterday after I had to send them a bank statement and pictures of my credit and debit cards. And the funny thing is that they only banned me for 30 days even though I told the monkey faces 100 times that I am a gambling addict and want a permanent ban.
What's even funnier is that they always send me free spins, even though I tell them every time that I want to be left alone and banned.
These retarded monkeys are not only crooks and scammers, but also the biggest bastards in the world.
Automatic translation:
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3 months ago
Hello cihanyilmazcy,
Please forward the self-exclusion request which you sent to the casino to nikolas.b@casino.guru (along with any other communication with the casino regarding this matter).
I would also like to ask you not to use harsh language on our website.
