Pribet Casino - Player's winnings were confiscated due to an alleged bonus manipulation.

After registering, I received a bonus for my first deposit. I deposited 20 euros and they credited me with 40. I made a second deposit of 60 euros without any bonus. After playing several rounds and winning, a message appeared congratulating me for unlocking the bonus and my credit of 500 euros was suddenly reduced to 190. I continued to play and that 190 euros turned into 1300. I requested a withdrawal and sent all the required documents. However, they informed me that my withdrawal request was cancelled because I had used a bonus to generate the winnings, allegedly manipulating the bonus. My account was wiped clean. They're thieves and they've caused me a great deal of distress. It's not right to deceive people like this.

Dear Love1,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Pribet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you activated the first deposit bonus from the welcome package? According to the bonus terms and conditions: 11. The maximum bonus conversion is 10 x the awarded bonus. This is why your winnings were capped.

What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

Could you please forward me the email you received from the casino with the accusation of you manipulating the bonus? My email address is veronika.l@casino.guru.

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning Veronica, I'll explain everything to you. I played slots. I had a 200 welcome bonus this bonus is only valid on the first deposit. My first deposit was 20 euros and they credited me 40 euros because of the bonus and I lost everything. My second deposit was 60 euros and they credited me 60 euros without bonus because I had already used the bonus. Playing with the 60 euros I won and they told me that I manipulated the bonus. But I didn't get a bonus for the second deposit. I attach the transactions.

Good morning Veronica, I'll explain everything to you. I played slots. I had a 200 welcome bonus this bonus is only valid on the first deposit. My first deposit was 20 euros and they credited me 40 euros because of the bonus and I lost everything. My second deposit was 60 euros and they credited me 60 euros without bonus because I had already used the bonus. Playing with the 60 euros I won and they told me that I manipulated the bonus. But I didn't get a bonus for the second deposit. I attach the transactions.

Thank you for the screenshots. Could you also forward me the email you received directly from the casino regarding the alleged bonus breach? Live chat agent told you that you received an email.

Dear Love1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.