The player from Germany is facing issues with Pribet Casino, having requested account blocking over three months ago without any action taken. Despite repeated attempts to have his account suspended, he still had access and incurred significant losses. He seeks independent assistance to resolve the matter.
Pribet Casino - Player's account remains unblocked.
Amount: €2,000
Pribet Casino
Safety Index:Very lowSafety Index
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0.1
Pribet Casino has a Safety Index of 0.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
2d 9h 27m 12s
Case summary
5 days ago
Public
Public
6 days ago
Translation
Subject: Complaint about Casino Pribet – Request for assistance
Ladies and Gentlemen
I am contacting you in the hope that you can help me with a serious problem with the Pribet online casino. Despite my repeated requests to block my account over three months ago, Pribet has completely ignored my requests. Instead, I have been redirected from one email address to another without any solution being found.
Unfortunately, because my account was not blocked, I was still able to access my account and lost a lot of money during this time. This could have been avoided if Pribet had taken my requests seriously and blocked my account promptly.
I am deeply disappointed with the way Pribet has handled my concerns. I see their behavior as a clear violation of the principles of player protection. Since I have not received any support or clarification so far, I ask you, as an independent and reputable authority in the online casino sector, to support me in this matter.
Can you help me resolve this issue with Pribet? I am ready to provide you with all relevant information and documentation to support my case. I hope you will not leave me alone in this difficult situation.
Thank you in advance for your support.
Best regards,
[Mike K.]
[l****************@gmail.com is the email address for your Pribet account]
Edited by a Casino Guru admin
Automatic translation:
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5 days ago
Dear lolseinschwager,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me all account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
Public
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5 days ago
Translation
Hello, the reason for the self-exclusion was my gambling addiction.
Best regards
mike
Automatic translation:
Casino Guru is examining the case
