The player from Italy requests account closure but receives repetitive emails asking for the reason, despite having provided it and sent necessary documents three times.
Pribet Casino - Player’s account closure request is delayed.
Amount: ??
Pribet Casino
Safety Index:Very lowSafety Index
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Case opened
Current status
Waiting for player to reply
5d 3h 29m 7s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I sent a request to close my account and, despite clearly stating my reason and sending the documents, they keep emailing me to ask for my reason for closing. I have replied three times and they always send the same response, and I can't get a concrete answer.
Automatic translation:
Public
Public
2 days ago
Dear Manubruno983,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Manubruno983 has 5d 3h 29m 7s to reply
