The player from Austria was experiencing a delay in his first withdrawal through Fast Bank Transfer from a casino. Despite daily communication with the casino via Live chat and emails, he was not receiving a satisfactory response. We advised the player that withdrawal processing could take up to 14 days and might be delayed due to KYC verification or high volume of requests. We extended the complaint resolution timer by 7 days, but the player did not respond. As a result, we were unable to investigate further and had to reject the complaint.
Pribet Casino - Player experiences delayed withdrawal.
Amount: €2,000
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I made a withdrawal through Fast Banktransfer 9 days ago. To this day, the withdrawal has not been processed or anything. The withdrawal is still pending. I communicate with the live chat every day, where I keep receiving the same responses. "We ask for your patience," "I will leave a message for the finance department," "You can only talk to us, and unfortunately, cannot be connected to the responsible department." My emails also go unanswered. This is my first withdrawal at this casino, and according to a staff member, I have been verified. I don't understand why it's taking so long and I'm beginning to think that it's a scam, unfortunately. I am very disappointed! Opinions about this casino are also divided on the internet. Very questionable.
Automatic translation:
Public
Public
5 months ago
Dear lisamarietrup,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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