The player from Portugal requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Pribet Casino - Player claims that payment has been delayed.
Amount: €4,250
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
On 22/05/2023 I made my first withdrawal at Casino Pribet for €4250.01 after having made 3 deposits, without any type of bonus, on 21/05/2023. On 05/23/2023 I was asked by email for additional documents to verify the account, such as a selfie holding my ID. I sent everything as requested and according to the chat assistance my account is already verified. My fear, in this case, is the bad reputation of the casino and the lack of communication that I have had. This is because, on the 22nd they told me that the withdrawal process would take about 48 hours, lately they have only replied "be patient". I understand that the withdrawal has not yet been processed as it is still possible to cancel it. I'm still waiting without concrete answers, I appeal for your help if possible, thank you!
Automatic translation:
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11 months ago
Dear simaompinto,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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11 months ago
Translation
Hello,
Thank you very much for the answer and I will wait the 14 days requested. I hope to count on your help after that time if I still haven't received anything.
Thank you very much,
Simon
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11 months ago
Translation
Payment received, thank you for your attention!
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11 months ago
Dear simaompinto,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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