Pribet Casino - Player believes that their withdrawal has been delayed.

Hello, good evening,

I am reaching out to express my dissatisfaction regarding my pending withdrawal request. I've been waiting since the 5th of November, 2023, for a withdrawal of 1660 that I submitted at midnight, meaning I've been waiting for nearly 5 days. From their responses, it seems it might take even longer. Whenever I talk through the chat, they only apologize for the delay or request urgency on the withdrawal, but claim they can't do anything because it isn't their department. They say that I'll receive positive feedback soon, but that was two days ago. Moreover, they've even mentioned that they have many pending withdrawals and limited staff availability, as if that's an issue I should be concerned with. The standard answer is always that they are reviewing the withdrawal. On a related note, it's interesting that I tried to make 2 withdrawals that were rejected because I hadn't met the rollover requirement - a condition by pribet that I was unaware of - yet those were reviewed within two days. I find this a massive lack of commitment and competence. I am still waiting on my funds.

Thank you for your attention to this matter.

Dear rickyvicente30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello good morning, just today they informed me that there were problems with astropay and they said that today or tomorrow I would receive an update. I have already withdrawn from this casino 2 more times and there have never been any problems with astropay. And from what I've seen from other customers, it's not just Astropay. But I'm waiting for the update.

With best regards, Ricardo V***

Hello good evening, case closed after 8 days I received my funds.

Thank you for your attention

Best regards

Ricardo V***

Dear rickyvicente30,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru