The player from United Kingdom wishes his deposits to be reimbursed since the casino doesn’t hold UKGC License. After a closer examination, we rejected this complaint as unjustified.
Prestige Spin Casino - Player requests a refund of deposits.
Amount: £690
Prestige Spin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Prestige Spin Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Not legally regulated by UKGC. Curaçao Gaming Lisencing Control Board have confirmed this is a rogue casino and to avoid. They are especially targeting UK players. Michael whom manages this Casino is also operating from the UK.
They ate illegally accepting and taking deposits from customers in UK. TRUSTPILOT is full of complaints about them
Public
Public
3 years ago
Dear George,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that UKGC license is necessary only for those casinos which want to operate on UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.) they can accept UK players, they are just not protected by UKGC.
Here is an example, that could help you better understand our standpoint:
You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road.
And the same principle is applied for the UKGC license - you are working on the UK market, you need to follow UK law. But if you come to play in an unlicensed casino (by your free will and they are not targeting the UK market), then there’s no Licensing Authority to protect you.
Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by UKGC.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
