Prestige Spin Casino - Player has been accused of opening multiple accounts.

Basically played a lot lost alot of money over a period of time which isn't the problem,that's how gambling goes sometimes. Finally got awin of 400 euro or pounds off 12 euro or pounds. Me and my wife thought great withdrawal,they put us off at every turn the smallest thing like they couldn't see all 4 corners of card. It got pathetic in the end we got them to agree our document were fine but then they used a stupid terms and condition that my wife also has an account with the same ip address so no withdrawal. They tried to refund the 12 euro I laughed said close my account. Avoid if I was you..and if you read this be lucky 😉

Dear Lee,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://prestigespin.com/en/rules:

"You may only open a single account at the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to sign up and make use of the Casino. Any other account you open on the Website will be considered as the "Duplicate Account". You are obliged to inform the Company that you want to create a Duplicate account due to the original account access loss or any other important reason and receive a permission from the Company before the Duplicate account is created."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, someone else has an active account from the same IP address. This has been recognized by the casino as breaching T&Cs and your active balance was confiscated. Unfortunately, there is not much I can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Lee,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.