President Casino - Player experiences unexpected withdrawal cancellation.

This place is no good. They impose things that are not even written in their terms of service.

I deposited $50 as an initial bonus.

After that, I brought it up to $400 and requested a withdrawal. $50 x 5 equals $250. The bonus was removed. After cancelling the withdrawal, it was $250.

Not as a bonus but as a remaining balance of $250. From there, it became $600 but when I requested a withdrawal, they inexplicably cancelled $360.

This place is a scam, so it would be better to quit. They don't intend to allow withdrawals, constantly requiring additional documents for KYC every 2 days.

I advise everyone not to get involved with this place.

Dear g7708535,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with President Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you claimed a welcome deposit bonus in the casino?
• Have you completed the bonus wagering requirement when you requested a withdrawal from the casino?
• Have you contacted casino support? Did the casino offer any explanation of the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Am I correct in understanding that you claimed the welcome deposit bonus at the casino?

(I understand)

Did you complete the bonus wagering requirements when you requested a withdrawal from the casino? (Yes, you have)

Did you contact casino support? Did the casino provide any explanation about this problem? (I did explain, but I was told that it was not in the terms of use.)

Specifically, he did not write anything about the winnings after applying for a withdrawal and canceling it.

I have emailed them many times regarding KYC, but I have not received a response, and the official address is unknown, so there is nothing I can do about it.

Do you have your interaction with the casino regarding your issue saved? Could you please share with us what the casino informed you about regarding your issue? Please send it to my email at tomas@casino.guru

Dear g7708535,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't heard anything.

I am sorry for any misunderstanding,

but did you save any correspondence you had with the casino? Please send it to me so we have a more complete picture of the situation.

Send the information to my email at tomas@casino.guru

Please include your attempts to contact the casino.

I'll await your response.

I am sorry if you are in distress, please try and find professional help.

Please let me know about my questions above.

Please let me know how we can help.

Dear g7708535,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.