The player from Austria is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Premier Casino - Player’s struggling to withdraw his winnings.
Amount: €205
Premier Casino
Safety Index:Above averageSafety Index
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7.4
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I paid a total of 3920 euros ..... with Bank Direct. I lost 3715 euros.
I played without a bonus.
Now I don't want to play anymore and cash out the rest of 205. Casino refuses to pay me out. It is only possible to pay out by bank and only from 400 euros. Absolutely dubious. Casino doesn't want to help me. Account is already verified. The chat employee Claus is absolutely incompetent and simply closes the chats.
Automatic translation:
Public
Public
3 years ago
Dear Wolfgang,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you experiencing difficulties withdrawing your funds due to the minimum withdrawal limit or because the mandatory real money wagering hasn’t been completed? Have you withdrawn any winnings from this casino in the past and have you activated any promotional offer when depositing funds into your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
