The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Premier Casino - Player’s deposit has never been credited to her account.
Resolved
Our verdict
Case closed
Amount: €50
Premier Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 years ago
Translation
I deposited 4 days ago 50 euros immediately, the money has not been credited until today, and in the chat it says wait 48 hours, they are long gone and they do not credit my money to me!!!
Automatic translation:
Public
Public
3 years ago
Dear mpuhli75,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
The money is with you inside as received and it is from my account! Dec 30, 2022 10:37 am
Deposit IMMEDIATE transfer
Pending
50
EUR it says so inside under TRANSACTION HISTORY
you received it!!!! what they are doing is cheating .
Automatic translation:
Public
Public
3 years ago
Translation
I have sent everything, every proof as a PDF file is all you answer !!Hello Martina,
Your document (Scan2.pdf) has not been approved .
Reason: already approved
Premiercasino team why aren't they crediting my money?? Account history so everything is on it!!
Automatic translation:
Public
Public
3 years ago
Dear mpuhli75,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
