The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After short period of time the player was able to pass the verification and receive his winnings. The complaint is now solved.
Praise Casino - Player’s struggling to complete the account verification.
Amount: €20,000
Praise Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello first. My problem with this casino is withdrawal requests. I have been trying for about 5 days to withdraw 1000 of my 20,000 euros profit. The first time they said, and I first had to ask for the reason. Your account is still not verified. I thought yes, of course, you are right. I verified my account, whereupon I got an email account verified. I thought great, now it can start. But no after a short 5 times request payout and cancel shortly afterwards. I thought if you ask why. answer true only 1000 per day. (1000 euros per day and max. 7500 euros per week). I wrote, but why did you cancel all 5? No answer. Again, request made 1000 euros. Canceled again. When I asked again why the other payout option was normal bank transfer, I made another 1000 euros. This time no immediate cancellation. I thought it was finally going well. But no this morning the 07.06.2021 canceled with the request I should send a selfie with ID in hand, so if that is not a chicane, when paying in it is the first to do so Accept money gratefully without knowing what the operators look like. And the check is only made when paying out. So if I manage a company I have to expect losses in this industry too. And let's be honest, none of these people gnaws at the hunger cloth.
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3 years ago
Dear Eric,
Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
No, the only action was to cancel my withdrawal requests. I always had to ask why they were canceled. Yesterday I requested a withdrawal again. Of course, I had followed the request and sent a selfie with a personal ID. Was not recognized because the ID was supposedly the ID can not be recognized correctly. then took 6 selfies under high performance where the document is close to the camera. problem is my arm should be completely visible. very difficult. well, so far there has been no cancellation, but also no reaction at all .
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3 years ago
Thank you very much, Eric, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Eric!
From now on, I will try my best to help you with your issue. I would like to invite representatives of Praise Casino into this complaint's thread in order to explain the situation.
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3 years ago
Translation
I talked to the live support again yesterday, because I had no information about the current status. Rr said that my last selfies were accepted and they are currently working on my payouts, but no more true up to this point.
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3 years ago
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And hi martin.danke first for your so quick and pleasant hilfe.wenn I can support you can let me know. 😉
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3 years ago
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Hello again Eric. I only want an update on the status here. The first payments have been received. It now appears to be running.
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3 years ago
Hello Eric!
Do I understand it correctly that you did receive some portion of your winnings?
