Praise Casino - Player’s criticizing false advertisement of bonus.

Es wird hier mit 10 € bonus ohne Einzahlung beworben nach Registrierung, erhalten hab ich nichts.

Dear Silke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly? Have you tried communicating this issue with the casino directly?

Could you please confirm that the following bonus is the one that you have tried to activate through our website?

https://casino.guru/praise-casino-review#tab=js-tab-bonuses

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Silke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Silke, for your reply. What was the exact reason why a promotional offer couldn’t have been applied to your account properly? Have you tried communicating this issue with the casino directly?

Hallo selbstverständlich habe ich mich

im LiveChat erkundigt, und zur Antwort bekommen es wäre für meine Region nicht zulässig, das könnte man dazu schreiben.

Mfg Silke

Could you please forward the live chat transcript to petronela.k@casino.guru? Thank you very much in advance.

Dear Silke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.