The player from Ireland is experiencing delays with a withdrawal request made three weeks ago and has encountered repeated requests from the casino for a Skrill transaction statement that cannot be provided. Despite verifying their account, the player is still waiting for the processing of their 500€ withdrawal, which has taken over a month.
PowerUp Casino - Player’s withdrawal is delayed.
Amount: €5,300
PowerUp Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 6h 57m 2s
Case summary
17 hours ago
Public
Public
17 hours ago
Dear Casino Guru,
I hope you can assist in resolving a matter with this Casino that does not pay please. All my account is verified with one issue and they are not resolving it or paying out. For the last month i have uploaded and emailed the casino several times. They wanted to see transactions on my skrill account for July. I have specifically told them numerous times and they can clearly see on my lifetime skrill statement i sent them that my account opened on the 2nd September 2024 so i cannot give them this. When i chase my withdrawal of only 500€ as they have limits i am told it is at the final stage for processing all this time. Way over a month. Even today i went in chat and they ask for July statement again.
Public
Public
17 hours ago
Dear pattyd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you successfully withdrawn money using Skrill before?
- Did you deposit using Skrill?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
pattyd has 6d 6h 57m 2s to reply
Dominika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
