The player's withdrawal is delayed for over 2 months. Unfortunately, the casino suddenly ceased operations and would not reply to us, so it was recommended that the player contact the relevant Licensing Authority and the complaint was closed as 'unresolved'.
Power Casino - The player's withdrawal is delayed.
Black points: 22858
Amount: 270,000 Kč
Power Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Good day. I requested a withdrawal of CZK 270,000 to Netera Walker's account. Such withdrawal amount was processed for 12 days and then the casino servers stopped working. After two months, I learned that the casino had ceased operations. My winnings have not been paid out yet
Automatic translation:
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1 year ago
Hello Zbyseksk8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Power Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Thank you for your help. Here are the answers to your questions. Yes, I've had my account verified for over a year, I've made many withdrawals at Power casino, in larger amounts, and everything has always been fine. I did not use the casino bonus, I always entered the deposit with my credit card or Netera account. The answer to your last question is yes, the casino last answered me on 5/31/2022. communication was going on regarding my withdrawal that was paid out that day.
Unfortunately, the same cannot be said about your last withdrawal of CZK 270,000
Automatic translation:
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1 year ago
Hello Zbyseksk8,
If there hasn't been any change regarding the payout, please forward the proof and communication to nikolas.b@casino.guru.
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1 year ago
Dear Zbyseksk8,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Hello Zbyseksk8,
Unfortunately, it seems that Power Casino has suddenly ceased operations and will not respond to us. Sadly, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.
I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.
I am sorry I couldn't be of further assistance.
Kind regards,
Nick
