HomeComplaintsPower Casino - The player's withdrawal is delayed.

Power Casino - The player's withdrawal is delayed.

Black points: 11588

Amount: 5,800 CHF

Power Casino
Safety Index:Very low
Submitted: 14 Jun 2022 | Unresolved : 20 Jun 2022
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 3 weeks. Unfortunately, the casino suddenly ceased operations and would not reply to us, so it was recommended that the player contact the relevant Licensing Authority and the complaint was closed as 'unresolved'.

Public
Public
2 years ago
Translation

I am still waiting for my payout although the processing period has long since expired, the last email I received said that this was in the final phase and from that point on I received no replies

Automatic translation:
Public
Public
2 years ago

Hello gs7bvr6kr8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Power Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already fully verified and if yes, since when exactly? Did you accumulate your balance from real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
2 years ago

Thank you gs7bvr6kr8 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Public
Public
2 years ago
Translation

Thank you Nick

hope i get my pending transactions

Automatic translation:
Public
Public
2 years ago

Hello gs7bvr6kr8,


I have reviewed your case and it seems that Power Casino has suddenly ceased operations and will not respond to us. Unfortunately, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.


I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.


Please let me know how they respond (adam.m@casino.guru).

I am sorry I couldn't be of further assistance.

Kind regards,

Adam

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