The player's withdrawal is delayed for over 3 weeks. Unfortunately, the casino suddenly ceased operations and would not reply to us, so it was recommended that the player contact the relevant Licensing Authority and the complaint was closed as 'unresolved'.
Power Casino - The player's withdrawal is delayed.
Black points: 11588
Amount: 5,800 CHF
Power Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am still waiting for my payout although the processing period has long since expired, the last email I received said that this was in the final phase and from that point on I received no replies
Automatic translation:
Public
Public
2 years ago
Hello gs7bvr6kr8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Power Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already fully verified and if yes, since when exactly? Did you accumulate your balance from real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Thank you gs7bvr6kr8 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Translation
Thank you Nick
hope i get my pending transactions
Automatic translation:
Public
Public
2 years ago
Hello gs7bvr6kr8,
I have reviewed your case and it seems that Power Casino has suddenly ceased operations and will not respond to us. Unfortunately, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.
I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.
Please let me know how they respond (adam.m@casino.guru).
I am sorry I couldn't be of further assistance.
Kind regards,
Adam
