The player from Germany has requested withdrawals two weeks ago. It has been resolved.
Power Casino - Player’s withdrawals have been delayed.
Amount: €2,410
Power Casino
Safety Index:Very lowSafety Index
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2.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I requested two payments (1 x € 2240 and 1 x € 140) on December 21, 2021 and didn't receive any money even after two weeks. There was also no response to my last email.
if I try to log in now it tells me that it would suddenly no longer work from my country ...
Automatic translation:
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3 years ago
Dear Manuela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Do I understand correctly that your payments are still pending inside the account without being processed? Was your account successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
My account has been successfully verified and previous withdrawals have been successfully processed.
an additional problem is that I can't even register because recently no players from Bavaria have been accepted anymore….
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3 years ago
Thank you very much, Manuela, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Manuela,
I looked at your complaint and will do my best to help you. I would like to invite Power Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
Translation
Hello, I would like to inform you that the payouts via token have been approved today and have already been booked. Thanks for your help
Automatic translation:
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3 years ago
Dear Manuela,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
