Dear ovaaal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Furthermore, we are aware of the issue with the website, and we are currently trying to get in touch with the casino to find out what is going on. Hopefully, we will receive more information soon.
Thank you in advance for your patience.
Best regards,
Kristina
Dear ovaaal,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Furthermore, we are aware of the issue with the website, and we are currently trying to get in touch with the casino to find out what is going on. Hopefully, we will receive more information soon.
Thank you in advance for your patience.
Best regards,
Kristina