Power Casino - Player's withdrawal has been delayed.

Hello, good day, I'm new to this, I like to play and bet in casinos, I registered at power casino, I got a bonus of 25 and from there I managed to play almost 3 days in a row until I got the withdrawal, I went through the verification a week ago, they notified me that for this Wednesday would be my deposit but no and they don't answer me anymore I thought if it was a serious casino I don't know what they advise me thanks for reading Greetings.

Dear Sif13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you requested this withdrawal on the 3rd of May?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Kristina thank you very much I will send you all the information.

Thank you for your reply, Sif13. Do I understand correctly that you canceled your withdrawal and requested it again on May 20?

Hello, due to work issues, I hadn't had time to answer an apology because today I consult and the withdrawal is still pending. I asked the operator and he told me that I have to make a deposit and that I have to wait 14 days again.

Do I understand correctly that you canceled your withdrawal and requested it again on May 20?

that was the last email

So, you now have a new withdrawal that has been pending since the 20th of May. Is that correct?

Dear Sif13,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.