The player from Germany has tried to redeem a No Deposit bonus which was denied due to a country restriction. Thanks to the player’s help, the information on our website has been updated. Subsequently, we rejected this case.
Power Casino - Player’s No Deposit bonus has been declined.
Amount: €5
Power Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello dear casino guru team,
I would like to complain about the Power casino.
On their site I found a no deposit bonus at the casino in question, I attached the file before I registered, I asked the support team beforehand whether that was true and the answer was yes.
So I enter all my data and verify it and what do I get to hear? Right, your country is excluded. What is not true I can believe on your part and I do. When I showed them the screenshots they wrote that they would write to you so that you exclude Germany. Great, is not it?
Automatic translation:
Public
Public
3 years ago
Dear Manuf,
Thank you very much for submitting your complaint. I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and inform you that we recently updated the information about the casino. Sorry we were not able to help you with this case, but please, do not hesitate to contact us with additional information that would support this case or in the future, if you run into any issues with this or any other casino. We are here to help. Thank you for your understanding and help making Casino Guru better.
Best regards,
Petronela
Public
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3 years ago
Dear Manuf,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.
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