The player from Spain had experienced issues accessing the website and making a withdrawal of 200 USD. This had happened before. Despite having been able to access the site again, the player had been unable to withdraw his winnings of 500 USD, with the casino stating that withdrawal limits had been exceeded. After waiting for 4 days, the player still had not received his winnings. We had extended the waiting period to allow the casino two full weeks to process the payment, but the complaint was eventually rejected due to lack of response from the player. Despite this, the player retained the option to reopen the complaint in the future.
Powbet Casino - Player struggles with website access and delayed withdrawal.
Amount: €200
Powbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Translation
Look, I'm having trouble accessing the website in any way, and I withdrew 200 bucks but I can't get onto the site. This is not the first time this has happened. I want my money back.
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9 months ago
Dear Carlos_2121,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when was the last time you succeeded in accessing your casino account?
- Was your account successfully verified in the past?
- Have you tried any other devices to access your account?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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9 months ago
Translation
It already lets me in but it has taken 2 and a half days for my withdrawal to arrive at my bank
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9 months ago
Translation
Hello, well, I played again and now I have withdrawn 500, I have screenshots of everything and it won't let me communicate or anything and I have another 200 but it tells me that the withdrawal limits have been exceeded.
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9 months ago
Translation
Nothing, I haven't received the income of 500. I've been withdrawing for 3 days now and it hasn't arrived.
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9 months ago
Translation
Hello, it's been 4 days and I haven't received my withdrawal of 500 bucks.
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9 months ago
I fully understand your frustration, Carlos_2121. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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9 months ago
Dear Carlos_2121,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
