The player from Spain had deposited 250€ at Powbet and his balance was then 300€. He had issues with the casino as his withdrawal requests were consistently cancelled without any given reason. The casino was also delaying their responses, taking 5-10 days, and had denied his account verification stating it wasn't currently necessary. The player mentioned that he had played sports bets without any bonuses. We clarified that we dealt with complaints regarding online casinos only and lacked the capacity to handle issues related to sports betting. Despite this, we offered to contact the casino on his behalf to gather more information, but ultimately had to reject his complaint.
Powbet Casino - Player's withdrawals are continuously cancelled.
Amount: €300
Powbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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3 months ago
Translation
Hello, I invested 250€ in Powbet, now I have 300€, and I want to withdraw it but I can't. They cancel all my withdrawals and even take 5-10 days to respond to me, only to cancel my withdrawal afterward.
I am not verified and they won't let me get verified. I have requested verification and they tell me it's not necessary - that should it be required they would inform me from the company. I don't know what to do because I want to get my money out and I can't! Thank you
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3 months ago
Dear jesustorna01,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Powbet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please explain why are your withdrawal requests continuously being canceled? Do you see any kind of error when you try requesting a withdrawal?
Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Translation
Hello, thanks for answering me.
I cannot explain the reason why they cancel my withdrawals, since they do not give me any answer nor do they give me the reason from PowBet. I don't see any errors, I put the Iban or the card correctly, the holder and all the data are correct.
I played sports bets and I didn't get any bonus or anything.
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3 months ago
Translation
1-The first 3 photos are from the PowBet live chat, where they don't give me information, they say they give it to me on gmail and it never arrives, and to make matters worse, they always pass me from one person to another.
2- The 4th photo is of my withdrawals, where they canceled me, I told gmail and I didn't get a response, and it's been 2 weeks.
They don't answer me or give me solutions.
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3 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
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