Powbet Casino - Player’s withdrawal is repeatedly returned to their account.

So i have tried to withdraw my money over 3 weeks now. The money keeps getting sent back to my gaming account after a week from the withdrawal with zero reasons from them. I can tried to contact them multiple times with only one automatic answer given to me that says that i have to be patient that there has been delaye on my payment. Its weird because this has happened now 3 times and i just would like to have my money.

Dear 8jn8d7z6bw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made withdrawals from their casino before and the user on my account reads that KYC is not necessary at the moment, which is strange to me because I almost always have to do this. I also collected these 500 euro profits with the help of the bonus without breaking the bonus rules. I have tried to contact them again since the beginning of the week with no answer about this situation

Thank you very much for your reply, 8jn8d7z6bw. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much, 8jn8d7z6bw, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear 8jn8d7z6bw, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Powbet Casino representative to join this conversation. 

Dear Powbet Casino, could you please provide more information about this case? 

Looking forward to your reply.

I have got my withdrawal now finally. Powbet made a manual withdrawal to me after over 1month of asking for my money. Happy that i finally got it my i would never ever recommend this casino to anyone! Support team rarely ever answers to you and live chat is just automatic answers.

Thank you, 8jn8d7z6bw, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.