Powbet Casino - Player's winnings are delayed due to withdrawal limits.

I made 3 x $500 deposits to this casino. Played over the course of a day or so and managed to get lucky and win $10424.40. That's where my trouble began.

I was informed that the withdrawal limit is $800 per day. Meaning it would take over a month to process this. That's if it is perfect and not double ups of asking for information which we have seen happens frequently in other reviews. This is completely different to the publicly promoted amount.

I simply want to have this withdrawal processed in a timely manner to allow me to have trust in this casino and play it in the future. I also was told I could queue multiple withdrawals at once however the website prevents this from happening despite advertising it.

Please just help process the withdrawal in a fair and reasonable timely manner. I can provide any and all information required to speed up the process.

If it is not processed in a timely way I will need to escalate the matter.

Hello Sun1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Powbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that the withdrawal limit is correct according to the casino terms.

Looking forward to your answer.

Regards,

Nick

Dear Sun1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.