Powbet Casino - Player's concerned about potential closure.

Hi I've recently won money on the slots on powbet and I would like to start withdrawing my money. But my account is not verified and I have asked them multiple times if I could verify my account before I start withdrawing my money because I've seen some stuff online about people's accounts being closed. but they keep saying just request a withdrawal and then you can start to verify and I was just wondering what documents do I need to verify my account just so that I have everything ready. If I request a withdrawal and the withdrawal works with out me verify my account can they shut my account down for this?

Dear richieshort80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos usually require at least one type of identity document (ID, driver's license, passport) and one type of proof of address (utility bill, phone bill, etc.). However, some casinos can ask for bank statements, proof of ownership of the payment method used to make a deposit, various selfies, etc. 

Some casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or few smaller withdrawals without it, but most often casinos ask for documents at the point of the first withdrawal.

Unfortunately, I cannot speak for the casino and it seems that you received clear instructions on how to proceed with the withdrawal, therefore I would suggest that you follow them. I will leave this complaint open and I would like to kindly ask you to keep us updated.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks very much for your reply. Yes I guess I will try withdraw so its say on powbet the max is 800 I can withdraw but I've seen from other people's post that they where allowed to do 3 withdraws of 800 is that 3 withdraws of 800 to the one account or does it have to be 3 different accounts?

Plus I've heard of people pages getting shut down after they make there first withdraw with powbet. Why is this. This is why I would like my account fully verified before i take any money out! Just so they don't have any reason not to pay me out

Thank you for your reply, richieshort80. Have you already requested the withdrawal as the casino suggested? 

Yes i requested 500 euro on Thursday the 16 I am hoping it will be in my account Monday or Tuesday but I have a feeling it will not be there and I will never see my money.is powbet bet even a real casino and if so how do they get away with some if these revives you see online

Alright. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hi I've requested two payments of 500 each and I have received them. But my page is still not verified its this okay to withdraw money when the page is not verified I've tried to verify my page a few times before trying to withdraw but it wasn't possible.

Is there an expiry period on verifying accounts cause I'm sure there is so what if they don't let me let verify my page and then just cut me off even tho I've requested to verify my pages multiple times and have all the screen shots

Please understand that all casinos have different verification requirements and procedures. As long as the casino didn't request any documents from you, I wouldn't care about it. I am sure that the casino would request the documents from you if it was necessary.

Since your withdrawal requests are being processed, is there anything else we could help you with?

From your experience is powbet legit and do you think I will receive all my money on my account it is past 30000 now

Even though the casino has a high safety index and no unresolved complaints, we cannot guarantee or predict how this case will proceed.

Do you currently have any pending withdrawals? How much money have you received so far?

Dear richieshort80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.