Posido Casino - Player’s withdrawals have been delayed.

Hello, I often follow your discussions

, but this time I’m the one seeking advice.

I’ve been frequenting the casinos run by Rabidi n.v. for several years now, and everything has always gone smoothly.

However, after playing for about a month on Posido Casino, I’ve noticed that withdrawals are not coming through—they remain pending for more than the 5 business days stated by them. In the past, I used to receive my withdrawals or at least a response within 1-2-3 days at most. I've tried again now, so we'll see. I wanted to get some advice regarding this casino to know if I can be at ease, etc...

I also tried to send an email upon the advice via chat to the VIP department to understand how much I still need to level up, but I haven’t received a response. Thank you very much ☺️ Have a good day everyone

Dear ferriandrea3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

No, withdrawals are not processed, they simply wait, for more than double the time compared to their sister casinos. However, exactly, in the casino verification section they tell me that they do not require any verification. I just wanted to know if I can rest assured. Thanks again ☺️

I fully understand your frustration, ferriandrea3. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I canceled everything and closed the account, thank you very much anyway 😊

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint.

Thank you for your understanding.