The player from Italy had experienced a delay in processing two withdrawals amounting to €230 each, made on 01/05/2024. Despite a subsequent withdrawal having been processed immediately, the initial withdrawal hadn't been processed even after 12 days. The player later informed us that the issue was resolved. Consequently, the complaint was marked as 'resolved'.
Posido Casino - Player's withdrawals are delayed.
Amount: €460
Posido Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I carried out two withdrawals of €230 each on 01/05/2024. I've been waiting for 12 days and they keep giving me the same responses. I need to know why this withdrawal has not been processed. I had made another withdrawal of €172.08 on a later date (03/05/2024) and that came through immediately. This is simply not acceptable!
Automatic translation:
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1 month ago
Dear arianoangeloantony,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Are the first two withdrawal requests still pending in your account?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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1 month ago
Translation
I solved it thanks. I ask that the case be closed
Automatic translation:
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1 month ago
Dear arianoangeloantony,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
