The player from Germany had requested a €150 withdrawal on June 28, 2024, but it was not processed by July 8. After canceling and continuing to play, the player doubled the amount and requested a new €300 withdrawal on July 8, fearing further delays. He sought assistance to receive his money. We advised the player to wait 14 days and cooperate with the casino. The player later confirmed that the money had arrived, and the complaint was marked as resolved.
Posido Casino - Player’s withdrawal was delayed twice.
Amount: €300
Posido Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello, I had the same issue with the Posido website. On June 28, 2024, I requested a withdrawal of 150€. By July 8, 2024, the withdrawal still hadn't been processed, which surprised me because their website says it takes 1-3 business days. Well, I canceled the withdrawal and continued playing for a bit, ended up doubling my amount. I now have 300€ pending for withdrawal. On July 8, 2024, I requested a withdrawal again. This time, I want to receive my money, the 300€. But I have a feeling that Posido will mess with me again. I don't think Posido will pay me my money now. I really need your help, please!
Best regards,
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4 months ago
Dear anverhasanov96,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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4 months ago
Translation
Hello,
Thank you very much for the quick response to my complaint.
I will keep you updated and get back to you. Until then, I will wait for my payment.
kiss
Best regards
UH
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4 months ago
Translation
Hello, I also received an email from VIP Mary yesterday, she said that she had sent the acceleration request to the finance department, but still nothing happened. It's just a disgrace. That's not acceptable at all. How many people have the same problems as me! Very unpleasant.
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4 months ago
Translation
Hello, the money arrived today. Kind regards.
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, anverhasanov96, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
