Posido Casino - Player's withdrawal is delayed.

Hello, I'm writing to express my frustration with Posido Casino. Since August 12th, 2024, 9 days have passed since I requested a withdrawal via Neteller. Their website states that this method takes between 1 to 3 days.

To my surprise, after 12 days, the money is still not processed. I've never seen anything like this in 2024, where withdrawals are nearly instantaneous. This casino, with its poor support, has been giving me the same response since the day I made the withdrawal - "they say there's a delay in payments, and not to worry."

Can you help?

Dear the1number,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Impressive in 2024, when everything is so fast and automatic, this casino takes so long to pay out, when we deposit and put the money there is never a problem...

Anyway, I'm still waiting, it's been 12 days today, I'll wait until the 14th, then I'll let you know.

Thank you

Nothing new, no money, no news...

15 days have passed and no money, can you help?

Thank you for keeping me updated. I'm sorry to hear that you have still not received your winnings.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I've never done it, it's the first time, but I've made several deposits and I've still lost more than I've won, I think that my account is well checked, I've sent all the documents, I've accumulated my winnings without active bonuses...

They've replied and say they'll pay me on 01/09, let's wait and see...I'll let you know after that date.

Thank you

Thank you for keeping me updated. If you do not receive your winnings by Monday, kindly let me know and we will continue with the investigation. I appreciate your patience and cooperation.

Money received! You can close, and thank you very much

Dear the1number,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru